John A. Goodman, a renowned consultant in the field of customer satisfaction, presents best practices for placing the customer at the heart of the organization in the age of the digital revolution. All the data collected throughout the customer journey provides a better understanding of the reasons for loyalty.
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John A. Goodman, a renowned consultant in the field of customer satisfaction, presents best practices for placing the customer at
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Success in one’s core business is crucial today, but it is no longer sufficient. To establish strong differentiation, customer experience
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